Shipping – Artisan Master Creations

FREE COLLECTION AND DELIVERY

For your convenience, we cover all costs of shipping and receiving orders.

SHIPPING AND RECEIVING TIME

For local deliveries, we use a same-day, dentistry-focussed courier service.

For non-local deliveries we use UPS 3-Day Select shipping.

WORKING TIME

To uphold our quality standards, we request four days of hands-on time to fulfil your order; however, we are flexible to meet more urgent requests

FIRST-TIME CLIENTS

We ask that first-time clients give us a phone call. We’ll get to know you, break down our process, and answer any questions.

GETTING YOUR IMPRESSIONS TO US

To simplify the process, we provide packing, shipping labels, and work authorization pads for our clients. We encourage you to call or email us if you’re in need of these supplies.

For local deliveries, you’ll simply place the completed work authorization and dental records inside of our box and give us a call. We’ll contact our courier service and schedule the pick-up for you.

For non-local deliveries, you’ll need to attach a provided UPS shipping label, prior to submitting the package to a UPS channel. If you don’t have a UPS shipping label, we ask that you notify us, and we’ll email you a printable label.

EXPEDITE ORDERS

While we request four working days in the lab with each case, we are flexible to meet urgent demands. For urgent cases, we ask that you notify us via phone or email, and we will promptly reach out to you to coordinate. Urgent orders will incur an additional fee.

SCHEDULING NOTE:

Most of our clients schedule patient appliance delivery appointments two weeks after they send out the case.s unique to your needs.